Article 1 (Purpose)
The purpose of the following Terms and
Conditions of Use(‘T&C’) is to establish guidelines on rights, duties and
responsibilities of cybermall Users utilizing the internet-related services
(hereinafter referred to as the ‘Services’) provided by the 11AM cybermall
(hereinafter referred to as the ‘Mall’) operated by ELEVENAM CO.,LTD
Corporation - 11am company (e-commerce company). ※ 『Unless
transactions contradict its properties, the following terms apply to e-commerce
transactions utilizing methods of PC communication, wireless and others』
Article 2 (Definition)
①‘Mall’ refers to a virtual business site
established by ELEVENAM CO.,LTD (11am) company to trade goods or services
(hereinafter referred to as ‘Goods and Services’) using computers and information
communication facilities to provide Goods and Services to Users. The term can
also be defined as a company operating a cybermall.
②‘User’ refers to a Member and Non-Member
who has accessed the ‘Mall’ to use the services provided by the ‘Mall’ in accordance
with this T&C.
③‘Member’ refers to a User who uses the
services provided by the ‘Mall’ by subscribing for Membership.
④‘Non-Member’ refers to a User who uses the
services provided by the ‘Mall’ without subscription.
⑤'Reward points' refers to the imaginary
points which is offered by 'Mall' for customers who buy the products or
participate in event/promotion, in order to encourage the use of 'Mall'.
Article 3 (Display,
Explanation and Amendment of Terms and Conditions of Use)
① The ‘Mall’ shall, for easy recognition by
Users, display the contents of this T&C, name of company and
representative, business address(including an address handling customer
complaints), phone number, fax number, email address, business license number,
e-commerce permit number, and the name of personal information manager on the
main page of the LIMYEOJIN CO.,LTD Corporation - 11am ‘Mall’. Only the content
of this T&C can be displayed though a link page.
② Prior to User’s final agreement to this
T&C, the ‘Mall’ shall provide a separate link or pop-up screen to obtain
User’s verification on the terms of cancellation rights, delivery
responsibilities, refund conditions and other important details.
③ The ‘Mall’ may make amendments within the
permissible range without violating applicable laws such as the 「Act on Consumer Protection in Electronic Commerce」, 「Regulation of T&C」, 「Framework Act on Electronic Commerce and
Electronic Document」, 「Electronic
Financial Transaction Act」, 「Electronic
Signature Act」, 「Act on
Protection of Information and Promotion of Utilization of Information and
Communications Network」, 「Door-To-Door
Sales Act」, 「Framework Act on
Consumers」 and other related Consumer Protection Laws.
④ The ‘Mall’ shall specify the effective
date and the reasons for amendment of the terms and have post on the initial
screen for 7 days prior to effective date until the day before the effective
If the amendment is modified to the User’s
disadvantage, then the ‘Mall’ shall grant at least 30 days of grace period for
notice. In this case, the ‘Mall’ shall clarify the ‘before and after’ changes
in an ‘easy-to-understand’ manner.
⑤ When the ‘Mall’ makes an amendment to the
T&C, the modified T&C shall be applied only to contracts concluded
after the effective date, whereas all contracts concluded before the effective
date will remain under the provisions of the old T&C. However, if the User
who has already signed the contract wishes to have the amendments administered,
then the User may send his/her intent to the ‘Mall’ and acquire consent from
the ‘Mall’ within the notice period stated in Clause ③ and it shall be applied
⑥ Any information not specified and
interpreted in this T&C shall be in accordance with the e-commerce
Transaction Guidelines and Related Consumer Protection Acts provided by the
Fair Trade Commission and other applicable Consumer Protection Laws and Regulation
of T&C Act."
4 (Provision & Replacement of Service)
① The ‘Mall’ shall perform the following
1. Provide information regarding Goods and
Services and conclude purchasing contracts.
2. Deliver Goods and Services on purchase
3. Other duties designated by the ‘Mall.’
② The ‘Mall’ may replace Goods and Services
provided in future T&C in the event that Goods and Services are sold out or
technical specifications are revised. In this case, the ‘Mall’ shall
immediately announce the replacement of Goods and Services and the date of
application on the page where present Goods and Services are displayed.
③ In the event that Goods and Services are
replaced because of a change in technical specifications or when Goods and
Services are sold out, the ‘Mall’ shall immediately notify the cause of
replacement to the addresses of the Users.
④ Following the previous Clause, the ‘Mall’
shall compensate for all damages caused. However, this shall not apply if the
‘Mall’ proves that such event is not caused by its intention or negligence.
5 (Suspension of Service)
① The ‘Mall’ may temporarily suspend its
services as a result of the following reasons: maintenance of computers and
telecommunications equipment, replacement or damage repairs, and interruption
② The ‘Mall’ shall compensate User or any Third
Party Member of damages caused by the temporary suspension of services due to
reason(s) detailed in Clause ①. However, this shall not apply if the ‘Mall’
proves that such event is not caused by its intention or negligence.
③ In the case of a conversion of business
item, abandonment of business, merging between businesses and for other various
reasons, the ‘Mall’ shall notify the consumer as specified in Article 8 and
reward consumer in accordance with the conditions suggested by the original
‘Mall.’ However, if the ‘Mall’ does not advise such standard of compensation,
the ‘Mall’ shall pay Users for their mileage or reserve in kind or cash of
which value corresponds to the currency being used at the ‘Mall.’
① The User shall apply for Membership by
expressing his/her intent to agree to this T&C after filling out the form
designated by the ‘Mall’ with Member’s personal information.
② The ‘Mall’ shall register all Users who
apply for Membership in the manner stipulated in Clause ① unless the User is
not engaged in one of the following issues:
1. After the applicant has lost Membership
for reasons indicated in Article 7 Clause ③, the applicant may acquire approval
to re-subscribe for Membership three years after the loss of Membership.
2. Entry of false information or omission
in the registration form.
3. If deemed that registering the User
would present technical difficulties to the ‘Mall.’
③ Establishment of Membership becomes
effective at the time that the Member receives the ‘Mall’s approval of
④ In due course of time, the Member shall
update the ‘Mall’ with any changes to his/her account information through the
methods of editing personal information.
7 (Withdrawal from Membership & Loss of Eligibility)
① Members of the ‘Mall’ may request, at any
time, to withdraw from Membership and the ‘Mall’ shall immediately process the
② The ‘Mall’ may limit or suspend
Membership for the following reasons:
1. Entry of false information or omission
in the registration form.
2. If the purchase payment of goods and
other ‘Mall’ usage related liabilities have not been paid for before the
3. If Member interferes with others to use
the ‘Mall’ or threatens the order of e-commerce (such as the illegal use of
4. If Member uses the ‘Mall’ to act against
public order and morals prohibited by the law and this ‘T&C.’
③ The ‘Mall’ may forfeit Membership of the
Member whose Membership was suspended or limited, if the same actions are
repeated twice or more, or if the cause is not corrected within 30 days.
④ When the ‘Mall’ forfeits Membership, all
information will be cancelled. Prior to cancellation, the ‘Mall’ shall notify
the Member and give at least 30 days or more to grant an opportunity to explain
8 (Notification to Members)
① Any notifications from the ‘Mall’ will be
sent to the email address designated in advance by the Member during
② In the event of sending notifications to
unspecified Members, a display of notifications on the notice board on the
website for 1 week or more may replace sending emails. However, the ‘Mall’
shall send individual notice to a Member in regards to matters which may have a
significant influence in his/her transaction.
9 (Application for Purchase)
① The User shall apply for purchase in the
following or in a similar manner, and the ‘Mall’ shall provide the User with
the following information in an ‘easy-to-understand’ manner to aid in his/her
request for purchase.
1. Search and select Goods and Services
2. Enter name of recipient, address, phone
number, email address (or mobile phone number)
3. Confirm matter(s) in respect to the
contents of this T&C, limited cancellation policies, delivery fees,
installation fees, and others
4. Express agreement to this T&C and
confirm or refuse the above Item 3 (ex.
5. Apply and confirm purchase of goods;
Agree to allow confirmation of application from the ‘Mall’
6. Select payment method
② In case of an inevitable need (for the
‘Mall’) to disclose∙consign consumer’s personal information to a third party,
the ‘Mall’ shall obtain consumer’s consent at the time of applying for
purchase. This consent is not obtained in advance at the time of applying for
Membership. At this time, the ‘Mall’ shall specify to the consumer the
provisions of personal information that are being disclosed, information of the
receiving party, purpose and intent of use and the duration of retention∙use.
But, consignment of personal information according to Clause ① of Article 25 in
the 「Act on Protection of Information and Promotion of
Utilization of Information and Communications Network」
shall comply with relevant laws and legislations in regards to affairs not
mentioned in the Act.
10 (Conclusion of Contract)
① The ‘Mall’ may not accept request for
purchase in Article 9 if it falls under one of the following items. In the event
of concluding a contract with a minor, the ‘Mall’ shall notify that the failure
to acquire agreement from a legal representative may cause cancellation of the
contract by the minor him/herself or the legal representative.
1. Entry of false information or omission
in the registration form
2. Purchase of cigarettes and liquor and
other Goods and Services prohibited by the Youth Protection Law
3. If deemed that accepting application for
purchase may cause technical problems to the ‘Mall’
② The contract is deemed to be concluded
when the acceptance of the ‘Mall’ is delivered to the User in the form
stipulated in Clause ① of Article 12.
③ The acceptance of the ‘Mall’ shall
include confirmation on the User’s request for purchase, availability of sales,
and correction or cancellation of the request for purchase.
Article 11 (Payment
The method of payment for Goods and
Services purchased through the ‘Mall’ may be selected from the following items.
The ‘Mall’ may not collect any additional fees regarding payment for Goods and
2. EXIMBAY(for credit card)
3. Reward points
4. Mileage points or points
offered by the ‘Mall’
5. Gift voucher contracted or
approved by the ‘Mall’
6. Other means of electronic payment
12 (Notice of Receipt, Change and Cancellation of Application for Purchase)
① The ‘Mall’ shall send a notice of receipt
to the User after receiving the User’s application for purchase.
② In the case of a discord between the
User’s intent and the received notice, the User may change or cancel the
application for purchase immediately after receipt. If the request for change
or cancellation is made prior to delivery, the ‘Mall’ shall process the request
accordingly without any delay. In the event that payment has already been made,
User shall follow the guidelines detailed in Article 15 - Cancellation of
13 (Provision of Goods and Services)
① Unless otherwise specified, the ‘Mall’
shall take necessary measures such as customizing production and packaging and
deliver Goods and Services within 7 days from the date of purchase. However, if
the ‘Mall’ has already received payment in whole or in part, then delivery
shall be processed within 3 business days from the date of receipt. In such
instances, the ‘Mall’ shall take necessary measures to inform the User on
procedures of provision and delivery status of Goods and Services.
② The ‘Mall’ shall specify delivery method,
payer, and delivery time for each delivery method for the Goods and Services
purchased by the User. In the event that the ‘Mall’ exceeds the designated
period of delivery, it shall compensate the User for damages. However, this
shall not apply if the ‘Mall’ proves that such event is not caused by its
intention or negligence.
In the event that the Goods and Services
are sold-out or unavailable and cannot be provided or delivered to a User who
applied for purchase, the ‘Mall’ shall notify the User without any delay, and
if payment for Goods and Services has already been made in advance, the ‘Mall’
shall take necessary measures or refund payment within 3 business days from the
date of receipt.
15 (Cancellation of Purchase)
① The User who purchased Goods and Services
by concluding the contract with the ‘Mall’ in accordance to Clause ② of Article
13 in the 「Acts on Consumer Protection in Electronic
Commerce」 may cancel purchase within 7 days from the
date on which the User received a written contract (if the written contract is
received later than the supply of Goods and Services, then the receipt date is
set on the date when User received the Goods and Services or when Goods and
Services have been supplied). But, cancellation of purchase according to 「Acts on Consumer Protection in Electronic Commerce」 shall comply with relevant laws and legislations in regards to
affairs not mentioned in the Acts.
② The User may not return or exchange Goods
and Services in the event of one of the following reasons:
1. Delivered Goods lost or damaged at the
fault of the User (however, cancellation of purchase may be acceptable if
packaging was damaged in the process of checking content)
2. Significant decrease in value of Goods
and Services due to partial use or consumption by the User
3. Not available for resale due to a
significant decrease in value of Goods and Services from lapse of time
4. The Goods may be replaced by Goods
showing the same performance, but packaging of the original is damaged
③ In the case of items 2 or 4 of Article 2
Clause ②, the cancellation of purchase by User will not be limited if the
‘Mall’ failed to clearly specify the fact that cancellation of purchase is
limited or that it would take necessary measures to provide the Goods.
④ Despite Clause ① and ②, the User may
cancel his/her purchase of goods within 3 months from the date of receipt of
the goods or within 30 days from the date on which he/she recognized or could
have recognized that Goods and Services differ from the advertisement or the
provision of contract.
16 (Effect of Cancellation of Purchase)
① In the event of a return of Goods from a
User, the ‘Mall’ shall refund payment of Goods within 3 business days. In the
event of a delay in refund, the ‘Mall’ shall pay User with the interest
calculated by the number of days delayed with the overdue interest rate
indicated on the 「Act on Consumer Protection in
② In regards to the above-mentioned case,
if the User made payment of Goods with credit card or electronic money, the
‘Mall’ shall immediately request the business who provided such payment method
to suspend or cancel payment.
③ In the event of any cancellation of
purchase, the User shall bear the costs arising from returning the Goods. On
the account of the User’s cancellation of purchase, the ‘Mall’ shall not claim
charge for cancellation or compensation for damage. However, in the event of a
cancellation of purchase caused by a discord in the contents of Goods and the
advertisement or the provision of contract, the ‘Mall’ shall bear the costs of
returning the Goods.
④ If the User bore the delivery fees when
he/she received the Goods, the ‘Mall’ shall specify and make noticeable as to
who would bear the delivery fees upon cancellation of purchase.
17 (Protection of Personal Information)
① The ‘Mall’ collects a minimum amount of
information necessary to provide the services.
② At the time of applying for Membership,
the ‘Mall’ shall not collect information needed for the performance of purchase
contract in advance. But, in the case where personal identification is required
before the performance of a purchase contract, a minimum amount of specified
personal information is collected for the fulfillment of obligation in regards
to relevant laws and legislation.
③ The ‘Mall’ shall obtain consent from User
to collect∙use personal information by notifying User with the aim/purpose of
④ The ‘Mall’ shall not use the personal
information outside their intended purpose. In the event of an uprising of a
new use or when disclosing to third parties, the ‘Mall’ shall notify the
purpose of use and obtain consent from User during the stage of use disclosure. But, there are exceptions for
cases regulated in the relevant laws and legislations.
⑤ In the event that the ‘Mall’ is required
to acquire the approval of User by Clause ② and ③, the ‘Mall’ shall specify its
personal information manager (affiliation, name, phone number, other contact
information), purpose of collection and use of information, information about
Third Party (recipient, purpose of provision and the information to be
provided), and the provisions stipulated in Clause ② of Article 22 of the 「Act on Protection of Information and Promotion of Utilization of
Information and Communications Network」. The User may
at any time cancel his/her approval.
⑥ User may, at any time, request for
confirmation and correction of error in their personal information possessed by
the ‘Mall,’ and the ‘Mall’ shall be responsible for taking any necessary
measures without any delay. In the event that a User requests for the
correction of an error, the ‘Mall’ shall not use the applicable personal
information until error is corrected.
⑦ For protection of personal information,
the ‘Mall’ shall limit the number of persons handling personal information to a
minimum, and shall be responsible for any damages caused by loss, theft,
leakage, falsification, and disclosure of personal information including credit
card and bank account information to third parties without consent of the User.
⑧ The ‘Mall’ or any Third Parties who
received personal information from the ‘Mall,’ shall without any delay destroy
all personal information once the purpose of collection has been achieved.
⑨ The ‘Mall’ shall not have the agreement
form regarding the collection∙use∙disclosure of personal information set to be
filled out in advance. The ‘Mall’ must specify services that will be restricted
if User does not agree to the collection∙use∙disclosure of personal
information, and the ‘Mall’ shall not limit services or refuse to accept
Membership applications on the basis of User’s refusal to agree to
collecting∙using∙disclosing of personal information that do not include the
collection of compulsory information.
18 (Obligations of the ‘Mall’)
① The ‘Mall’ shall not take any actions
against public policy or actions restricted by the law and this T&C. The
‘Mall’ shall put its best efforts in providing Goods and Services on a stable
basis in accordance with the provisions in this T&C.
② The ‘Mall’ shall be equipped with a
security system to protect personal information of Users (including credit
information) and provide a safe environment for Users to use the online
③ In accordance with Article 3 of the Law
related to 『Fairness of Display and Advertisement』, the ‘Mall’ shall be responsible to compensate User(s) if damages
were caused by displaying or adding unjust or unreasonable advertisement for
certain Goods and Services
④ The ‘Mall’ shall not send any
profit-making emails which are not wanted by Users.
19 (Obligations for ID & Password of Member)
① Member shall be responsible for the
management of his/her ID and password, except for the case in Article 17.
② Member shall not allow any Third Party to
use his/her ID and password.
③ When a Member recognizes that his/her ID
and/or password is stolen or is being used by a Third Party, the Member shall
immediately notify the ‘Mall’, and follow the instructions of the ‘Mall.’
20 (Obligations of User)
Users shall avoid the following actions:
1. Register false information at the time
application or revision of information
2. Use others’ personal information
3. Change information displayed on the
4. Remit or display information (computer
program and others) other than the information put on by the ‘Mall’
5. Infringe copyright or intellectual
property rights of the ‘Mall’ or the Third Party
6. Take any action that harms the
reputation and interrupts the operation of the ‘Mall’ or a Third Party
7. Disclose or display any information
containing indecent or violent message, video, voice, and other information
going against good public order and morals.
21 (Relationship between Linking Mall & Linked Mall)
① In the event that the main mall and the
sub-mall are linked with a hyperlink (ex. the subject of hyperlink includes
text, image and video), the former is called as the Linking Mall (Website) and
the latter is called as the Linked Mall (Website).
② If the Linking Mall specifies and
notifies the fact that it is not responsible for any transaction with the User
for any Goods and Services independently provided by the Linked Mall on the
initial page of the website of the Linking Mall or a pop-up window, then the
Linking Mall is not responsible for such transaction.
22 (Copyright & Limitation of Use)
① The copyright and other intellectual
property rights for the works produced by the ‘Mall’ shall belong to the
② The User may not use or cause any Third
Party to use information with intellectual property rights belonging to the
‘Mall’ for reproduction, transmission, publishing, distribution, broadcasting
or other profit-making use without prior consent of the ‘Mall.’
③ The ‘Mall’ shall notify the User when
using the copyright belonging to the applicable User in accordance with mutual
23 (Resolution of Dispute)
① The ‘Mall’ shall apply and reflect the
opinion or complaint made by User(s), and install and operate a process for
compensation of consumers’ damages.
② The ‘Mall’ shall give priority to any
opinion or complaint made by User(s). However, in the event that it may not be
able to promptly deal with the matter, the ‘Mall’ shall notify the User with
the cause and the final settlement schedule.
③ When a User files for Remedy of Damage
regarding a dispute between the ‘Mall’ and the User, the matter may be commissioned
for arbitration by the Fair Trade Commission or a Dispute Conciliation Services
Organization selected by the City Mayor.
24 (Jurisdiction & Governing Law)
① All e-commerce related lawsuits between
the ‘Mall’ and a User shall be in accordance with the address of the User at
the time of indictment. If an address is nonexistent, then the lawsuit shall
fall under exclusive jurisdiction of the district court in the vicinity of
User’s place of residence. In the event that the address or residence of the
User is not clear at the time of indictment or if User is a foreign resident,
the lawsuit shall be filed to the competent court on the Civil Procedures Code.
② Any and all e-commerce-related lawsuits
between the ‘Mall’ and a User shall be governed by the law of the Republic of
Article 25 (Policy and
Management of Reward points)
① The policy of issuing Reward points and
the rate of accumulation can be changeable anytime, and it is effective by
noticing via 'Mall'.
② Reward points has a value of imaginary
points, so it can not revert to cash.
③ Reward points can be used as discount
price from order amount, and it is usable with other payment method. However,
it is not available to use with coupon.
④ Reward points can not be transferred to
other, and it is not available to sum, even though custmer has mutiple ID.
⑤ The period of Reward points use is
1. Once customer closes the account
2. Once Mall notifies of policy of Reward
points use or extinction in advance
3. Once there is any unfair profits or
deals by using Reward points, 'Mall' can stop issuing of Reward points, collect
it, or make close of account.
Additional (Date of
Terms & Condition is enforced starting
- Version No. : a2
- Date of Enforcement : 2014.07.31
- Date of Notice : 2014.07.16~07.30
*See the previous Terms & Condition (before 2014.07.31)