PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
ELEVENAM CO.,LTD Corporation (hereinafter referred to as “the Company” or “11am”) regards the privacy of users as highly important and complies with all regulations concerning the “Act on Protection of Information and Promotion of Utilization of Information and Communications Network.” By stating its privacy policy as shown below, the Company hereby informs users of the purpose and use of personal information provided by the user to the Company, and the measures taken for the protection of their personal information.
■ Personal information collected and the means of collection
A. Personal Information we collect
• The Company collects the following data
for the purpose of membership sign-ups, consultations, and service
applications.
o When signing up for membership: Name, ID,
password, e-mail, consent of email reception
o When applying for services: shipping information,
payment information
• Information collected through use of
online services or the processing process: use record, access log, cookies,
connecting IP information, payment record, unruly use, and others.
B. Means of collecting personal information
• Personal information is collected through
the website, letter, message boards, e-mail, event entries, delivery request
forms, phone, fax, and generated data collection tool.
■ Purpose of collection and use of personal information
The Company collects personal information
for the following purposes and use.
• Provision of services obligated by
fulfillment of contract and the payment that follows
Supply content, purchase and payment,
delivery of goods, billing statements and others, user verifications for
financial transactions and financial services.
• Member management
Identify user to access members-only
services, verify user, prevent unauthorized use, check membership subscription,
validate age, handle complaints and civil affairs, and deliver notices.
• Marketing and promotional use
Delivery of events and unsolicited
advertisements; gain a statistical understanding of the members’ frequency of
access to and use of site.
■
Disclosing personal information
As a general rule, the Company shall not
disclose user’s personal information to any external party except for the cases
below.
• Prior consent from user
• Following the legislation rule or when
law enforcement agencies require such information for investigative purposes
during the process as prescribed by the law.
■ Consignment of collected personal information
For the provision of services, the Company
consigns collected personal information to specialized companies detailed
below.
• Consignee: EMS, fast box
• Details of consignment: International
Shipment / Order and Shipping information
• Consignee: PAYPAL, EXIMBAY
• Details of consignment: Payment System /
Payment and Order information
■ Period of possession and utilization of personal information
As a general rule, once the personal data
has fulfilled the purposes for which they were collected, they are to be
immediately discarded. Except for the following that will be retained for
certain periods for reasons noted below.
A. Information held according to the
Company’s internal policies
Even when a member has canceled his/her
membership, the member’s personal information may be retained for 3 years from
the date of cancelation in order to resolve future disputes, to cooperate with
the requests of law enforcement agencies, and to prevent the recurrence of
fraudulent uses by unruly members.
B. Grounds for holding personal information
according to applicable statutes
If retention of personal information is
deemed necessary to operate in accordance to the provisions of relevant laws
and regulations, including the Act on Consumer Protection in Electronic
Commerce, then they will be held in possession by the Company for a certain
period of time set by the relevant laws as noted below.
• Records related to contracts or
withdrawal of subscription:
o Purpose of possession: Act on
Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to payment and
supply of goods
o Purpose of possession: Act on
Consumer Protection in Electronic Commerce
o Possession period: 5 years
• Records related to consumer
complaints or dispute settlement
o Purpose of possession: Act on
Consumer Protection in Electronic Commerce
o Possession period: 3 years
• Records of log
o Purpose of possession:
Protection of Communications Secrets Act
o Possession period: 3 months
• Records related to
expression/advertising:
o Purpose of possession: Act on
Consumer Protection in Electronic Commerce
o Possession period: 6 months
• Records related to
collection/treatment and usage of credit information :
o Purpose of possession: Act on
Consumer Protection in Electronic Commerce
o Possession period: 3 years
■
Procedures and methods of discarding personal information
As a general rule, once the personal data
has fulfilled the purposes for which they were collected, they are immediately
discarded. The procedure and method to discard is detailed below.
• Discarding procedure
Following the cause for information
protection according to the internal policies or related statutes, once the
personal data has fulfilled the purposes they will be transferred to a separate
database(DB) (or filed separately in a folder if in paper form), then it will
be discarded after a certain period of time. Personal information that is
transferred to a separate DB will not be used for any other purposes except in
the case of the law.
• Discarding method
Use technical method to stop reproduction
of personal information saved in electronic form.
■ Personal Information Protection for Non-member
Both member and non-member can purchage the
goods or service product by 11AM.
Guest Checkout is only asking about
certainly needed personal information in order to ship and pay of goods.
If you purchase through Guest Checkout, the
payment and shipment information is only used for price settlement and delivery
of goods, and the information is not usable for any other reason.
■
The rights of users and legal representatives and methods of exercising those
rights
• The user may view or edit his/her
personal information and request to terminate membership at any time.
• To view or edit a user’s personal
information, click on ‘Edit Personal Information’ (or ‘Edit Member
Information’) and to cancel subscription (terminate membership) click on
‘Terminate Membership.’ Upon clicking, you’ll be directed to an identification
process before you can directly access, correct, or cancel membership.
• User may contact the chief privacy
officer by letter, telephone or email, and necessary actions will be taken.
• Should a user request corrections on
errors of personal information, the Company shall not use or provide any
personal information until a correction is made. In addition, if the wrong
personal information has already been provided to a third party, the Company
shall immediately notify them so that a proper correction can be made.
• If personal information is canceled or
deleted upon request of user, the Company will comply with the terms specified
under “Period of possession and utilization of personal information,” and
prohibit disclosure or use for any other purposes.
■
Install, manage and deny operation of device for automatic collection of
personal information
The Company uses ‘cookies’ that frequently
save and retrieve your information. A cookie is a very small text file that the
server, used to operate the Company’s website, sends to your browser. The file
is saved in the hard disk of your computer.
The Company uses cookies for the following
purposes:
• Use and purpose of cookies
o To analyze the frequencies of a member
and non-member’s visit, understand user’s preferences and interests and track
user’s footprints, and carry out target marketing and provide customized
service by checking level of participation in various events and number of
visits.
o You have the right of choice in regards
to the installation of cookies. Accordingly, you may allow all cookies by
modifying your cookie settings, go through a confirmation process whenever a
cookie is saved, or refuse to have all cookies saved.
• Settings to reject establishment of
cookies
o To reject establishment of cookies,
select options on your web browser and change your settings to allow all
cookies, go through a verification process before saving cookies, or reject to
save all cookies.
o Example (For Internet Explorer)
- Go to ‘Tools’ located on the top of Web
Browser > Internet Options > Privacy
o However, there may be certain
difficulties in using the services if you reject the installment of cookies.
■ Request on Viewing, Correction, and Removal of Personal Information
Users are allowed to ask for viewing,
correcting, and removing provided personal information at any time.
Viewing or making a correction on personal
information can be done at ""My Account"" tab and can be
changed by oneself, and closing account can be done via
""Help"" tab asking for a closure of an account.
Change on membership information can be
processed after identification.
ID and password are created solely for each
individual user.
A problem occured due to any faulty use of
one's own ID, such as sharing ID and password, is not a responsibility of the
company, if it were not for the fault of the company.
ID and password must not be shared with
other person and should be taken greate care of especially when it is logged
on.
After the use of service in public places
where other people are able to share a computer, ID must be logged out once
done using a service.
Closure of an account does not
automatically delete posts made before, so be sure to delete posts before
closing an account.
■ Civil services with respect to personal information
To protect your personal information and
deal with complaints related to personal information, the Company has appointed
the following department and chief privacy officer.
¢ Principal Privacy Officer
Department: Customer Center
Phone Number: (1).855.521.5165
E-mail: en@11am.co.kr
¢ Chief Privacy Officer
Name: Hwang eun jung
Department: Customer Center
Phone Number: (1).855.521.5165
E-mail: en@11am.co.kr
• You may report all complaints related to
privacy protection, in using the Company’s service, to the chief privacy
officer or the department in charge.
• The Company shall provide prompt and
sufficient answers to your report.
• For further consultation or report on
other privacy infringements, contact the following the following agencies.
o Privacy Rights Violation Complaint Center
(privacy.kisa.or.kr / 118)
o Cybercrime Investigation Department,
Supreme Prosecutor’s Office (www.spo.go.kr / 02-3480-2000)
o Cyber Bureau, National Police Agency
(www.ctrc.go.kr/ 182)
The Company shall notify users of any
changes to this privacy policy through the website (or through individual
notifications).
• This privacy policy will be enforced
starting 2016Y, 9M 23D.
* See the previous Privacy Policy