The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
All requests for returns and exchanges must be made within 7 days of receiving the item (even for defective items).
Once confirmed, items must be returned immediately and arrive within 7 working days.
11AM must be contacted via Q&A Board before making any returns or exchanges. Product availability must be
checked first for exchanges. When posting a refund request for defective or wrongly shipped items, please
include detailed pictures of the item(s) along with the order number, product codes, and a written explanation
to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive
11AM will only bear the shipping costs of defective or wrongly shipped items. All other shipping costs will be
the responsibility of the buyer. If non-defective items are sent to 11AM along with defective items, the buyer
will be responsible for all shipping costs.
Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
● Any item where the tags have been removed, regardless of if they were defective before arrival.
● Customized or handmade items.
● Intimates, innerwear, stockings, swimsuits.
● Items that show traces of use, wash, or alterations.
● Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing
damage, even if the item was defective upon arrival.
● All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10days or longer.
11AM is not responsible for problems caused by carelessness of buyers. Items returned or exchanged that are
identified to be damaged by buyers will result in legal action taken by 11AM according to seller and buyer’s
protection laws. Please wash and care items according to the tips stated on the website.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be
considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be
considered defective items.
All products must be returned in the same condition as they were shipped, including product, bag, box,
and any gifts. If any gifts that were sent have been used or lost, the buyer will be responsible for paying or those items in order to complete a return or exchange.