| 11AM CS TEAM, 2F, 34, Dosan-daero 15-gil, Gangnam-gu, Seoul, Republic of Korea|
All requests for returns and exchanges mustbe made within 7 days of receiving the item (even for defective items). Once confirmed, items must bereturned immediately and arrive within 7 working days.
11AM must be contacted via the Q&ABoard before making any returns orexchanges. Product availability must be checked first for exchanges. Whenposting a refund request for defective or wrongly shipped items, please includedetailed pictures of the item(s) along with the order number, product codes,and a written explanation to the Q&A Board. If any items are missing from your package, contact our customer service the day you receive your package.
11AM will only bear the shipping costs ofdefective or wrongly shipped items. All other shipping costs will be theresponsibility of the buyer. If non-defective items are sent to 11AM along with defective items, the buyerwill be responsible for all shipping costs.
Returns andexchanges must be unworn, unaltered, and unwashed with all tags attached.
The following are not eligible for returns/exchanges:
- Any item where the tags have been removed, regardless of if they were defective before arrival.
- Customized or handmade items.
- Intimates, innerwear, stockings, swimsuits.
- Items that show traces of use, wash, or alterations.
- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
- All goods returned without previous notice will not be accepted.
You may cancel an order if the “preparing products” status remains for 10days or longer.
11AM is not responsible for problems causedby carelessness of buyers. Items returned or exchanged that areidentified to be damaged by buyers will result in legal action taken by 11AM according to seller and buyer’sprotection laws. Please wash and care items according to the tips statedon the website.
Wrinkles or creasing from delivery or minor issues with stitches, gluemarks, or chalk marks will not be considered defects. Items that are thewrong size due to wrong measurements by the buyer will not be considereddefective items.
All productsmust be returned in the same condition as they were shipped, including product,bag, box, and any gifts. If any giftsthat were sent have been used or lost, the buyer will be responsible for payingfor those items in order to complete a return or exchange.